Comments: Melissa Washburn
2 Days ago I stopped by the Lexington facility to find out if I could have the exterior detailed, that the truck needed a really good wax job as I was getting ready to sell the vehicle. I was told anytime but it would be first come first serve and to drop it off and it would take about 4 hours. Fast forward to Saturday morning..I arrive 10 minutes before they open..first in line. Dragged my exhausted spouse out of bed to pick me up. When the gate finally came down to open I explained what I needed. I was told by the punk kid that they couldn't do it today (Saturday) because it's their busy day. He explained that I was welcome to try one of their other facilities (REALLY?) OR come back tomorrow (Sunday-New Years Day) and MAYBE THEY could get it done. I told him that was the wrong answer..it's a simple yes or no. I was furious! So me and my sweetie left. My sweetie did happen to approach one of them after I left and the punk said "OH SHE COULD'VE LEFT IT. Well Frank's car wash management I have to say this..it sucks as a woman to have a punk 1/2 my age send me away and then have a man approach him and he backs down. That jerk was just being the a-typical lazy punk not willing to do his job leaving me with no options. He needs to go!!!!! I'm getting ready to have surgery in a couple of weeks and this was the perfect time for me to have this done. This is the 2nd time I've gotten the run around from this company and I am fuming mad!! I am a busy person and I don't have time for this crap.Christina Davis
Great service every time. I go to this Frank's and the one in Harbison. I really appreciate how much time these guys take to get the job done right! Everything I have ever asked has been accomplished. Would highly recommend!!David Yang
My experience has varied in each visit to the establishment. During weekends especially on Saturdays it seems to be busy which means more of a chance of your vehicle air drying which leads to water spots, not that this is the employees fault as cars are done in order of exiting the wash and some cars take longer than others so air drying happens when the car wash is very busy, by coming on days that they aren't busy you can avoid this, you can also avoid this by calling in advance to see how busy they are on any given day. I've also noticed that if I tip the employees that the cleaning is a little better, if I'm kind and courteous then so are they, every time. It should be noted that there is no tip jar so tips are evenly distributed among those who participated in cleaning your vehicle but, if you don't tip the men in the back directly then they will never see a penny of your tip and the men in the back are the ones who really clean the car the men in front only dry and wipe down the vehicle heavy work is done in the back. I've always been satisfied with my experience. Just remember to tip your car care provider.rick padgett
Paid $80.00 bucks for hand wash and wax and inside clean, shampoo.When I got home, wiped damp cloth over hood and came out dirty and NO sign of wax.Took back today will see if any improvement.D Cooper
Purchased the $26 inside/outside package for the wife's vehicle and noticed when I got home that the rear door/lift gate was still dirty and it was to late to return to Frank's. .
I will stick to visiting the Bush River Rd location as we have always had good service there.